Refund Policy

Last updated: Aug 9, 2026

The SimFly Pad app and SimFly Linker are free. Only premium aircraft panels are paid, so this policy covers premium panel purchases.

How you request a refund depends on where you bought the panel, because the payment is taken by that store. Find your purchase channel below.

Premium panels bought on SimMarket

SimMarket does not support direct refunds, so pleasecontact us first rather than the store. Once we have confirmed that the panel is unusable, we apply for a refund from SimMarket on your behalf. If SimMarket accepts the refund, the amount is credited to yourSimMarket account balance.

Please include your SimMarket order reference and a description of the problem so we can investigate quickly.

In-app purchases on iOS

Refunds for purchases made inside the app on iOS are handled entirely by Apple under the App Store terms. Please request the refund from Apple directly — we are unable to issue or assist with these refunds, because we never receive the payment.

In-app purchase is available on iOS only. On Android and Windows, premium panels are bought as activation codes on SimMarket, covered above.

Purchases made directly on seeingsky.com

Orders placed on this website are sold and fulfilled by Paddle.com Market Ltd, our Merchant of Record — Paddle is the seller on record for the transaction and appears on your statement. The terms below apply to these orders.

• Within 14 days of purchase. Refund requests must be made within 14 days of the order date.
• If the activation code has not been used, you may request a full refund for any reason.
• If the panel has already been activated, we refund it when a technical fault prevents you from using it and our support team is unable to resolve the problem.
• Activation codes are revoked when a refund is issued.The refunded panel can no longer be used on your account.

To request a refund, emailsupport@seeingsky.com with your order reference. You may also contact Paddle directly; as Merchant of Record, Paddle may review and process refund requests on our behalf under its own buyer terms.

Before requesting a refund

Most problems we see are setup or compatibility issues that support can fix, so please get in touch before requesting a refund — check that your aircraft add-on and simulator are listed as compatible on the panel's product page, and that SimFly Linker is installed and connected.

Contact

For any refund question, emailsupport@seeingsky.com. This policy does not affect statutory rights you may have under the consumer law of your country.